AddUp launches LevelUp to support all stages of Additive Manufacturing process
Metal Additive Manufacturing machine maker AddUp Inc, headquartered in Cébazat, France, has announced the establishment of a new Service Department to provide a range of support from hardware and training to design and qualification.
“We are excited to introduce our new Service Department, LevelUp, designed to elevate the Additive Manufacturing experience for our valued clients,” said Jean Rivoire, Director of Customer Service at AddUp. “We believe that our engagement in excellence, coupled with a two-decade legacy of applications development, will provide businesses with the support needed to thrive in the rapidly evolving world of metal 3D printing.”
The French manufacturer of Laser Beam Powder Bed Fusion (PBF-LB) and Directed Energy Deposition (DED) Additive Manufacturing machines has created its new Service Department around all activities that contribute to the success of a project, such as training and consulting, co-design services, support for qualification, workshop design, machine maintenance, software and hardware upgrades and process optimisation.
LevelUp introduces a portfolio of solutions structured around three distinctive offerings tailored to correspond with the varying stages of project maturity:
- Additive Journey Kickstart: AddUp assists businesses in starting their Additive Manufacturing journey, providing guidance to develop their AM expertise in the right direction, helping the organisations acquire new skills and co-designing their first applications
- Industrial Launch Support: AddUp empowers businesses to launch their industrial capabilities with tailor-made contracts for prototyping, small-scale production, or full-scale manufacturing
- Business Growth Partnership: AddUp collaborates with businesses to foster growth and achieve high productivity with Overall Equipment Effectiveness (OEE), a commitment extending beyond initial setup, guiding clients towards sustained success in Additive Manufacturing
The solutions portfolio of LevelUp is said to be based on the tangible experience of AddUp’s team. The joint venture between Michelin and Fives benefits from the experience of its two parent companies (it was twenty years ago when Michelin first started industrialising the PBF-LB process) and acquired companies specialised in Additive Manufacturing applications. AddUp also has experience in industrial operations and serial production, as the company is running one of the largest metal Additive Manufacturing workshops in Europe, with unparalleled safety standards.
“When you choose AddUp, you are not just selecting a service provider; you are choosing a strategic partner dedicated to supporting you through every step of your additive journey,” explained Jean Rivoire. “In the trusted hands of our Service Department, our customers will experience a new level of service quality, and this will solidify AddUp as a reliable partner for those seeking to maximise the potential of Additive Manufacturing for their businesses.”
