Wayland Additive introduces post-sales service support with Mixed Reality

EquipmentNews
August 1, 2023

August 1, 2023

Wayland Additive has announced advanced options for post-sale Calibur3 Additive Manufacturing machine service contracts and collaboration using Mixed Reality (Courtesy Wayland Additive)
Wayland Additive has announced advanced options for post-sale Calibur3 service contracts and collaboration using Mixed Reality (Courtesy Wayland Additive)

Wayland Additive, based in Huddersfield, UK, has announced advanced options for service contracts and collaboration post-sale of its Calibur3 Electron Beam Powder Bed Fusion (PBF-EB) metal Additive Manufacturing machine.

The service packages use Mixed Reality (MR) technology via RemoteSpark, a user-focused MR performance support tool, in an effort to create a hands-free, immersive, and supportive environment, allowing instant access to 2D and 3D holographic assets for task completion, operational efficiency, and training. Additionally, it enables immediate low-bandwidth, secure video and audio calls with Wayland experts if extra assistance is required.

THE WORLD OF METAL AM TO YOUR INBOX
Subscribe to our weekly newsletter
Sign up

Will Richardson, CEO at Wayland, commented, “At Wayland we are always looking for ways to support our clients and give them the very best access to everything they need from us. RemoteSpark achieves exactly that and offers our customers an improved experience, enhanced employee training options and ease of collaboration – both internally and with Wayland. It also offers peace of mind, because any of our customers can get fast, secure and reliable access to any of our technical experts whenever they need it.”

Mixed Reality (MR) blends the digital and physical worlds to create an experience that allows users to interact in virtual and physical environments simultaneously. Advances in MR technology are enabling new applications across a range of manufacturing sectors, delivering after-sales service and facilitating collaboration. This growing field is transforming the way businesses and organisations operate by providing innovative service solutions in a timely, cost-effective, and sustainable way.

The service packages use Mixed Reality technology via RemoteSpark to create a hands-free immersive environment (Courtesy Wayland Additive)
The service packages use Mixed Reality technology via RemoteSpark to create a hands-free immersive environment (Courtesy Wayland Additive)

Peter Hansford, CRO, at Wayland, concluded, “Collaboration with our customers is central to how we operate at Wayland and is fundamental to our success, but more importantly, that of our customers. This mixed reality approach to our post sale service contracts helps us to deliver more for them. The sustainability angle is also an important one, in a world where we all need to be more aware of our carbon footprints, we can work with our clients in a meaningful way, in real time without jumping on a plane to help them resolve any issues. It’s faster, it’s way more efficient and it keeps those carbon miles way down. It just works and is a win-win-win — for our customers, for Wayland and for the environment.”

www.waylandadditive.com

Download Metal AM magazine
EquipmentNews
August 1, 2023

About Metal Additive Manufacturing magazine

Metal AM magazine, published quarterly in digital and print formats, is read by a rapidly expanding international audience.

Our audience includes component manufacturers, end-users, materials and equipment suppliers, analysts, researchers and more.

In addition to providing extensive industry news coverage, Metal AM magazine is known for exclusive, in-depth articles and technical reports.

Our focus is the entire metal AM process from design to application.

Each issue is available as an easy-to-navigate digital edition and a high-quality print publication.

In the latest issue of Metal AM magazine

Download PDF
 

Extensive AM industry news coverage, as well as the following exclusive deep-dive articles:

  • BMW Group: Laying the foundations for the application of metal Additive Manufacturing in the automotive industry
  • Predicting the metal Additive Manufacturing market – and breaking the hype cycle
  • China’s thriving metal Additive Manufacturing industry: An outsider’s perspective
  • Enhancing the productivity of Additive Manufacturing facilities through PBF-LB automation
  • Award-winning metal AM parts from the MPIF’s 2024 Design Excellence Awards
  • Performance of eddy currents for the in-situ detection of defects during PBF-LB metal AM

The world of metal AM to your inbox

Don't miss any new issue of Metal AM magazine, and get the latest industry news. Sign up to our twice weekly newsletter.

Sign up

Looking for AM machines, metal powders or part manufacturing services?

Discover suppliers of these and more in our comprehensive advertisers’ index and buyer’s guide, available in the back of Metal AM magazine.

  • AM machines
  • Process monitoring & calibration
  • Heat treatment & sintering
  • HIP systems & services
  • Pre- & post-processing technology
  • Powders, powder production and analysis
  • Part manufacturers
  • Consulting, training & market data
View online

Discover our magazine archive…

The free to access Metal Additive Manufacturing magazine archive offers unparalleled insight into the world of metal Additive Manufacturing from a commercial and technological perspective through:

  • Reports on visits to leading metal AM part manufacturers and industry suppliers
  • Articles on technology and application trends
  • Information on materials developments
  • Reviews of key technical presentations from the international conference circuit
  • International industry news

All past issues are available to download as free PDFs or view in your browser.

Browse the archive

Share via
Copy link
Powered by Social Snap