Wayland Additive introduces post-sales service support with Mixed Reality
August 1, 2023
Wayland Additive, based in Huddersfield, UK, has announced advanced options for service contracts and collaboration post-sale of its Calibur3 Electron Beam Powder Bed Fusion (PBF-EB) metal Additive Manufacturing machine.
The service packages use Mixed Reality (MR) technology via RemoteSpark, a user-focused MR performance support tool, in an effort to create a hands-free, immersive, and supportive environment, allowing instant access to 2D and 3D holographic assets for task completion, operational efficiency, and training. Additionally, it enables immediate low-bandwidth, secure video and audio calls with Wayland experts if extra assistance is required.
Will Richardson, CEO at Wayland, commented, “At Wayland we are always looking for ways to support our clients and give them the very best access to everything they need from us. RemoteSpark achieves exactly that and offers our customers an improved experience, enhanced employee training options and ease of collaboration – both internally and with Wayland. It also offers peace of mind, because any of our customers can get fast, secure and reliable access to any of our technical experts whenever they need it.”
Mixed Reality (MR) blends the digital and physical worlds to create an experience that allows users to interact in virtual and physical environments simultaneously. Advances in MR technology are enabling new applications across a range of manufacturing sectors, delivering after-sales service and facilitating collaboration. This growing field is transforming the way businesses and organisations operate by providing innovative service solutions in a timely, cost-effective, and sustainable way.
Peter Hansford, CRO, at Wayland, concluded, “Collaboration with our customers is central to how we operate at Wayland and is fundamental to our success, but more importantly, that of our customers. This mixed reality approach to our post sale service contracts helps us to deliver more for them. The sustainability angle is also an important one, in a world where we all need to be more aware of our carbon footprints, we can work with our clients in a meaningful way, in real time without jumping on a plane to help them resolve any issues. It’s faster, it’s way more efficient and it keeps those carbon miles way down. It just works and is a win-win-win — for our customers, for Wayland and for the environment.”
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