Ipsen introduces Ipsen Connect digital gateway to streamline customer service

May 1, 2024

May 1, 2024

Ipsen Connect is the company’s new digital gateway (Courtesy Ipsen)
Ipsen Connect is the company’s new digital gateway (Courtesy Ipsen)

Ipsen, headquartered in Cherry Valley, Illinois, USA, has announced its new digital gateway, Ipsen Connect. The customer service portal is intended to simplify access to essential resources, including order history, service requests, and furnace documentation.

Ipsen Connect will enable users to request or reorder parts, schedule maintenance, troubleshoot, and arrange calibration appointments. The portal also provides access to troubleshooting guides, online training videos, and answers to frequently asked questions.

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Ipsen stated that its Digital Technologies team worked with internal and external stakeholders over several years, leveraging insights to develop and evaluate the portal before its launch.

“By aligning our digital initiatives with our customers’ needs, our goal is to provide cutting-edge solutions that enhance efficiency, productivity, and customer satisfaction,” stated Aymeric Goldsteinas, Ipsen’s Vice President of Digital Technologies.

Following a beta test with forty customers, Ipsen Connect is now available to all existing US customers with vacuum furnace equipment. The service doesn’t require any software installation and can be accessed through any internet-connected PC or mobile browser.


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May 1, 2024

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