GE Additive to open German Customer Experience Centre

May 1, 2017

GE Additive, based in Boston, USA, is establishing a new Customer Experience Centre in Munich, Germany. Launched with an investment of some $15 million, the new centre will adjoin GE’s Global Research Centre (GRC) in Munich and is expected to be operational by year’s end.

According to GE, the centre will allow current and potential customers to experience AM component design and production first-hand. Up to 50 GE Additive employees will be based at the centre, including technicians and engineers specialising in additive design and production. Around ten additive machines from Concept Laser, Germany and Arcam EBM, Sweden (in both of which GE has majority ownership) will be installed, operating on GE’s cloud-based Predix platform and GE Edge devices.

GE’s Munich centre will augment the customer training and support centres within both Arcam and Concept Laser facilities. As with the Arcam and Concept Laser sites, the Munich centre will also operate as a distribution centre for critical spare parts.

“The concept of customer experience centres is an integral part of GE Additive’s strategy to expose and engrain the additive technology to manufacturers worldwide,” explained Robert Griggs, General Manager of Customer Experience Centres for GE Additive. “We expect to announce the second GE Customer Experience Centre later this year, with others to follow.”

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As well as an extensive AM industry news section, this 176-page issue includes articles and reports on:

  • Innovation and differentiation: Precious metal Additive Manufacturing in the jewellery sector
  • Unrealised potential: The story and status of Electron Beam Powder Bed Fusion
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  • In pursuit of perfection: A case study on how Bugatti and APWORKS leverage the full potential of AM
  • Facing obstacles to profitability in metal AM: An Operational Excellence perspective
  • Mass-production using PBF-LB: How laser beam measurements can help pave the way
  • Link3D’s ‘Additive Manufacturing Maturity Model’: Developing an agile and resilient supply chain
  • Design for Additive Manufacturing (DfAM): Binder Jetting Technology demystified
  • > More information

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