GE Additive, based in Boston, USA, is establishing a new Customer Experience Centre in Munich, Germany. Launched with an investment of some $15 million, the new centre will adjoin GE’s Global Research Centre (GRC) in Munich and is expected to be operational by year’s end.
According to GE, the centre will allow current and potential customers to experience AM component design and production first-hand. Up to 50 GE Additive employees will be based at the centre, including technicians and engineers specialising in additive design and production. Around ten additive machines from Concept Laser, Germany and Arcam EBM, Sweden (in both of which GE has majority ownership) will be installed, operating on GE’s cloud-based Predix platform and GE Edge devices.
GE’s Munich centre will augment the customer training and support centres within both Arcam and Concept Laser facilities. As with the Arcam and Concept Laser sites, the Munich centre will also operate as a distribution centre for critical spare parts.
“The concept of customer experience centres is an integral part of GE Additive’s strategy to expose and engrain the additive technology to manufacturers worldwide,” explained Robert Griggs, General Manager of Customer Experience Centres for GE Additive. “We expect to announce the second GE Customer Experience Centre later this year, with others to follow.”