Additive software solutions provider RP Platform releases email system integration

May 30, 2017

May 30, 2017

RP Platform, London, UK, has launched a feature to fully integrate its Additive Manufacturing software with the most widely-used email systems, including Gmail, Microsoft Office 365 and Exchange. The feature was rolled out as part of the company’s most recent software update, following a long period of development, testing and consultation with the platform’s longstanding users. According to RP Platform, the goal of the update is to empower Additive Manufacturing companies to better manage customer requests and communications and make more effective use of their time and resources.

The update is the latest stage of RP Platform’s ongoing work to bring together all the project states and communication channels involved in Additive Manufacturing operations. Using the new feature, the company stated, users will be able to better integrate their email systems with their wider workflow management processes, with no additional admin required of their teams. When any customer requests is received via email, a file will be created automatically within the user’s system to capture all future project communications, with no manual effort required. This is expected to help maintain a higher degree of efficiency, transparency and consistency throughout the entire project lifecycle, from the initial quote to delivery of the printed part.

“This new feature has been a long time in development,” commented Keyvan Karimi, Company Founder & CEO. “Ever since we launched RP Platform, we’ve seen over and over again that email integration is a huge gap in most AM companies’ workflow management processes, with no solution available that offered the functionality or versatility that AM workflows demand. Given the percentage of customer communication that now takes place via email, this will prove a stumbling block for many AM companies, particularly during this period of rapid growth and innovation the sector is enjoying.

“The new feature has gone live and is already available to all our clients, as is the case with all updates we roll out,” he continued. “Going forward, it will be offered as a standard part of our product for all new users. We’re confident this type of strategic automation will benefit all areas of AM operations, leaving companies perfectly positioned to deliver a better customer journey and uncover innovative new solutions to the sector’s evolving challenges.”

May 30, 2017

In the latest issue of Metal AM magazine

Download PDF

Extensive AM industry news coverage, as well as the following exclusive deep-dive articles:

  • Metal powders in Additive Manufacturing: An exploration of sustainable production, usage and recycling
  • Inside Wayland Additive: How innovation in electron beam PBF is opening new markets for AM
  • An end-to-end production case study: Leveraging data-driven machine learning and autonomous process control in AM
  • Consolidation, competition, and the cost of certification: Insight from New York’s AM Strategies 2024
  • Scandium’s impact on the Additive Manufacturing of aluminium alloys
  • AM for medical implants: An analysis of the impact of powder reuse in Powder Bed Fusion

The world of metal AM to your inbox

Don't miss any new issue of Metal AM magazine, and get the latest industry news. Sign up to our twice weekly newsletter.

Sign up

Discover our magazine archive…

The free to access Metal Additive Manufacturing magazine archive offers unparalleled insight into the world of metal Additive Manufacturing from a commercial and technological perspective through:

  • Reports on visits to leading metal AM part manufacturers and industry suppliers
  • Articles on technology and application trends
  • Information on materials developments
  • Reviews of key technical presentations from the international conference circuit
  • International industry news

All past issues are available to download as free PDFs or view in your browser.

Browse the archive

Looking for AM machines, metal powders or part manufacturing services?

Discover suppliers of these and more in our comprehensive advertisers’ index and buyer’s guide, available in the back of Metal AM magazine.

  • AM machines
  • Process monitoring & calibration
  • Heat treatment & sintering
  • HIP systems & services
  • Pre- & post-processing technology
  • Powders, powder production and analysis
  • Part manufacturers
  • Consulting, training & market data
View online
Share via
Copy link
Powered by Social Snap